Unless the context requires otherwise, the following definitions govern the construction of this chapter: (a) New motor vehicle means a new motor vehicle as defined in paragraph (2)...

The department shall establish a program for certifying each third-party dispute resolution process used for the arbitration of disputes pursuant to subdivision (c) of Section 1793.22 of...

(a) Each manufacturer may establish, or otherwise make available to buyers or lessees of new motor vehicles, a qualified third-party dispute resolution process for the resolution of...

(a) The department, in accordance with the time intervals prescribed pursuant to subdivision (d) of Section 472.1, but at least once annually, shall review the operation and performance...

In addition to any other requirements of this chapter, the department shall do all of the following: (a) Establish procedures to assist owners or lessees of new motor vehicles who...

The New Motor Vehicle Board in the Department of Motor Vehicles shall, in accordance with the procedures prescribed in this section, administer the collection of fees for the purposes...